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Client Loyalty Program Help Center

  • How can I join this loyalty program?
    To claim a prize you can simply select it from the list, put in a basket and checkout. If you want to use multiple account to claim multiple prizes, you may want to register so you do not need to enter your address every time. However, registration is not mandatory.
  • I have used my trading account to claim prizes. But I want to claim more prizes again. What shall I do?
    Use another trading account.
  • Is it possible to return a prize?
    It is possible to return a prize in the event it arrived damaged, or does not function properly, or a wrong item is shipped to a recipient. Contact us for assistance.
  • Can I use an old trading account to participate in a Client Loyalty Program?
    Any trading account can be used. However, only trades opened and closed after 22 January 2024 (this Loyalty Program inception date) are counted toward gift points.
  • Is it possible to exchange a prize?
    No exchanges possible.
  • Can I ask for multiple prizes in one claim?
    You can ask to receive multiple prizes in one claim as long as their total value does not exceed your rewards points balance.
  • Can you ship a prize to another country apart from Malaysia, Brunei, Singapore and Thailand?
    No. All prizes may be shipped exclusively to Malaysia, Brunei, Singapore and Thailand.
  • What is the Tickmill Loyalty Program?
    The Tickmill Loyalty Program is a promotion, designed to reward clients for trading with Tickmill. Clients can claim prizes for the volume traded in clients' accounts.
  • How much does it cost to ship my prize?
    Shipping is free for a client.
  • How many times can I use the same trading account to claim prizes?
    One time only.
  • Can I use more than 1 trading account to participate in this loyalty program?
    You can use multiple accounts to participate in the loyalty program. However, you can use only 1 trading account to claim prizes at a time.
  • What financial instruments are counted toward Client Loyalty program?
    Only trading in Forex, Metals and Cryptos is counted toward Client Loyalty program.
  • How fast will you ship my prize? When can I receive my prize?
    Shipping takes 3-5 working days. Rreceipt depends on logistics company.
  • Can I trade in my trading account once I used it to claim prizes?
    Trade - yes, claim prizes again - no
  • I have used 1 trading account to claim prizes and there are a few points left unused. Can I transfer these points to another trading account?
    No. Once you used a trading account to claim points, whatever balance of unused points left will no longer be available to be used in this loyalty program.
  • Can traders from all countries participate in the Tickmill Loyalty Program?
    The Tickmill Loyalty Program is an exclusive promotion available only to clients from Malaysia, Brunei, Singapore and Thailand.
  • To which countries does Tickmill ship prizes claimed within this loyalty program?
    Malaysia, Brunei, Singapore and Thailand
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